Travel Advisory
Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.Global Reservations & Customer Care
Due to the volume of calls to our Global Reservations & Customer Care teams we are unfortunately experiencing extended hold times.- Modify or cancel your reservation online at Manage Your Stay or on the app
- Call the team only if your travel is within the next 72 hours and you are not able to modify or cancel your reservation online or via the IHG app
- For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly
- For billing information or inquiries please complete this form to contact the hotel directly
- Please use this comment form if your request is not urgent or to report an issue and our Reservations & Customer Care team will respond in due course.
Cancellation policy & booking flexibly
We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels worldwide for stays between 9 March, 2020 and 30 April, 2020.- Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between 23 January, 2020 and 9 March, 2020.
- Italy and South Korea for any stay between 28 February, 2020 and 9 March, 2020.
- For bookings made through a travel agent or an online booking platform (e.g. Booking.com, Expedia) please contact them direct - we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
Groups & Meetings bookings
We will work with customers to manage any changes needed on a case-by-case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:- Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between 23 January, 2020 and 9 March, 2020.
- Italy and South Korea for any stay between 28 February, 2020 and 9 March, 2020.